|
|
|
|
|
|
|
Q. What type of computer and equipment is needed for dish track? |
|
|
|
A. If your reading this page you probably have everything you need. A computer, internet service, and printer for invoices and work orders. |
|
|
|
Q. Where is my data stored? |
|
|
|
A. All data is stored on a secure server which is backed up hourly. |
|
|
|
Q. Is this secure? |
|
|
|
A. YES, dish track uses 128 bit thawte encrypted data |
|
|
|
Q. Does dish track support multiple users at the same time? |
|
|
|
A. YES, dish track supports up to 10 users per account at once |
|
|
|
Q. Can dish track be accessed anywhere? |
|
|
|
A. Anywhere there is a internet connection |
|
|
|
Q. What about multi-store compatibility? |
|
|
|
A. Retailers with more than 1 location can add the multi store feature for $10.00 per month per additional location. |
|
|
|
Q. How do I get the new promotions updated? |
|
|
|
A. Dish track does this for you when new promotions are added by Dish Network they will automatically be added. |
|
|
|
Q. What about dish track upgrades? |
|
|
|
A. Dish track is constantly being updated with new features and since its web based you don't have to do anything. Updates are listed in the what's new section on our home page |
|
|
|
Q. Does dish track offer support? |
|
|
|
A. YES, we offer phone support from 9:00 - 5:00 pm EST. and we have a message board where you can ask questions and talk with other retailers. |
|
|
|
Q. Do bar code scanners work with dish track? |
|
|
|
A. YES, we recommend using a bar code a scanner for greater accuracy when scanning receiver, smart card and serial numbers. |
|
|
|
Q. What type of printer and paper is recommended for invoices and work orders? |
|
|
|
A. Although dish track will work with any printer we recommend a laser jet printer and 2 part carbonless paper for work orders an invoices. |
|
|
|
Q. Can I have my store logo on my invoices? |
|
|
|
A. Yes, go to retailer profile and add your logo. Logos need to be (size) |
|
|
|
Q. Can I export data? |
|
|
|
A. YES ,data can be exported into excel or .txt files |
|
|
|
|
|
